Cycle of Commitment
Based on Fernando Flores' Conversations for Action
There are four steps to the Cycle of Commitment
1. Preparation - The Customer makes a clear and unambiguous Request
2. Negotiation - The Performer negotiates with the Customer and makes a Commitment
3. Execution - The Performer provides regular updates to the Customer so they can monitor progress
4. Acceptance - The Customer assesses the work and declares it to be acceptable (or not)
Promise-Based Management
At its heart, every company is a dynamic network of promises.
Employees up and down the corporate hierarchy make pledges to one another…
Promises are the strands that weave together coordinated activity in organizations.
Donald N. Sull and Charles Spinosa
Key Points
We engage in conversations to get things done
- Generative Power of Language
Strong Leaders take care of what they care about by coordinating actions of others
Paying attention to our Conversations for Action enables us to more effectively coordinate actions with others
The Cycle of Commitment shapes the conversations that produce outcomes
Further Information
If you would like to learn more about how we can help you address Commitment management with your team, please drop us a note on the CONTACT page.
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